1. INFORMATION WE COLLECT

When using the LIV Wellness Mobile App, we may collect information that you voluntarily provide, including:

• Full name
• Email address
• Phone number
• Date of birth
• Health and fitness related information (training goals, wellness preferences, height, weight, etc.)
• Membership information
• Class registrations and booking details
• Payment information for memberships, classes, or services

LOCATION DATA:

The LIV Wellness Mobile App may collect and process location data after you have granted permission through your mobile device settings.

Location information may be used to:

• Enable seamless check-in when arriving at LIV Wellness facilities or events
• Verify attendance at classes, appointments, workshops, or special events
• Improve user experience and app functionality
• Provide location-based features and services

Location data is only collected when permission has been granted and may be disabled at any time through your device settings.

Location data is not sold to third parties. We only use location information for the purposes described in this Privacy Policy.

AUTOMATICALLY COLLECTED INFORMATION:

We may automatically collect:

• IP address
• Browser type and version
• Device information
• Mobile operating system information
• Pages viewed within the App
• Usage analytics and diagnostic information
• Date and time of access

This information helps us improve the App and user experience.

2. HOW WE USE YOUR INFORMATION

We may use your information to:

• Provide and maintain the LIV Wellness Mobile App
• Process memberships, bookings, and purchases
• Verify participation in classes and events
• Enable facility and event check-in features
• Communicate service updates and promotions
• Provide customer support
• Improve App performance and functionality
• Monitor usage analytics
• Detect and prevent fraud, abuse, or technical issues

3. HOW WE STORE & PROTECT YOUR INFORMATION

We implement industry-standard administrative, technical, and physical safeguards designed to protect your personal information.

Payment information is transmitted using secure encryption technologies and is processed through trusted payment providers.

Access to personal information is limited to authorized personnel who require access to perform their job responsibilities.

While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be 100% secure.

4. SHARING OF PERSONAL INFORMATION

We do not sell your personal information.

We may share information with trusted third-party service providers, including:

• Payment processors
• Booking and scheduling providers
• Mobile application service providers
• Analytics providers
• Marketing and communication platforms

These service providers are contractually obligated to protect your information and use it only for authorized business purposes.

5. COOKIES, ANALYTICS & TRACKING TECHNOLOGIES

The LIV Wellness Mobile App and related website may use cookies, analytics tools, and similar technologies to improve functionality, understand user behavior, and enhance the user experience.

You may adjust your device or browser settings to limit certain tracking technologies.

6. YOUR PRIVACY RIGHTS & DATA DELETION REQUESTS

Depending on your location and applicable laws, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your personal information
• Restrict certain processing activities
• Request data portability
• Withdraw consent where applicable

REQUESTING DATA DELETION

Users may request deletion of their account and associated personal data by emailing aloha@livmaui.com with the subject line:

"Data Deletion Request"

Upon verification of your identity, we will process your request within a reasonable timeframe, subject to any legal or contractual obligations requiring retention of certain records.

7. THIRD PARTY LINKS

The App may contain links to third-party websites or services. These third parties operate independently and have their own privacy practices.

We are not responsible for the content or privacy practices of third-party websites.

8. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, legal requirements, or App functionality.

Updated versions will be posted with a revised effective date.

9. CONTACT INFORMATION

If you have any questions regarding this Privacy Policy or our privacy practices, please contact us:

LIV Wellness
2580 Kekaa Dr Unit A,
Lahaina, HI 96761
Email: aloha@livmaui.com